Help with Your Booking

Scandlines customer service handles changes, cancellations and questions about existing reservations. This page takes you to the right contact.

Existing booking

Reservations, changes and cancellations through Scandlines customer service

Terminal question

Official contacts for directions and facilities on the day of departure

Plan a new journey

Compare ticket types and current prices

Scandlines customer service

You book your tickets directly with the ferry operator. Customer service can change or cancel an existing booking and answer questions about your vehicle or departure. Have your booking number ready.

Phone: +49 381 77 88 77 66

Open Scandlines customer service

Official terminal contacts

The port websites provide information on directions, parking and facilities at each terminal.

Rostock: Rostock Port
Gedser: Gedser Ferry Port (Scandlines)